Privacy Policy

Helpme center handles the personal information of users properly

Last update: Oct 21, 2022

Helpme center (hereinafter referred to as the “Company”) has established the following privacy policy (hereinafter referred to as the “Policy”) regarding the handling of personal information of users for the services (hereinafter referred to as the “Service”) provided on this website.

Article 1 (Personal Information)

The term “personal information” refers to “personal information” as defined in the Personal Information Protection Law, and includes information about living individuals that can be used to identify specific individuals by name, date of birth, address, telephone number, contact information, and other descriptions, as well as data related to appearance, fingerprints, voiceprints, and health insurance card insurer numbers.

Article 2 (Method of Collecting Personal Information)

We may ask for personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, and driver’s license number when a user registers for use. In addition, transaction records including the user’s personal information and information related to payments made between the user and our partners (including information providers, advertisers, and advertisement distributors, etc.; hereinafter referred to as “partners”) may be shared with our business partners.

Article 3 (Purpose of Collection and Use of Personal Information)

The purposes for which we collect and use personal information are as follows

  1. To provide and operate our services
  2. To respond to inquiries from users (including to confirm the identity of the user)
  3. To send e-mail notifications of new features, updates, campaigns, etc. of the service the user is using, as well as information on other services provided by the Company
  4. To contact you as necessary for maintenance, important notices, etc.
  5. To identify users who have violated the Terms of Use or who are attempting to use the service for fraudulent or unjust purposes, and to refuse their use of the service
  6. To allow users to view, change, or delete their own registration information, or to view the status of their use of the service.
  7. To bill users for paid services.
  8. For purposes incidental to the above purposes of use

Article 4 (Change of Purpose of Use)

  1. The Company shall change the purpose of use of personal information only when it is reasonably deemed that the purpose of use is related to the purpose of use before the change.
  2. In the event of a change in the purpose of use, the Company shall notify the User or publicly announce on the Website the purpose of use after the change in the manner prescribed by the Company.

Article 5 (Provision of Personal Information to Third Parties)

  1. Except in the following cases, we will not provide personal information to a third party without obtaining the prior consent of the user. However, this excludes cases permitted under the Personal Information Protection Law and other laws and regulations.
    • When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the user.
    • When the provision of personal information is especially necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual concerned.
    • When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the consent of the individual is likely to impede the execution of such affairs.
    • When the following items are notified or publicized in advance and the Company has notified the Personal Information Protection Committee
      • The purpose of use includes provision to a third party
      • The items of data to be provided to the third party
      • Means or method of provision to third parties
      • Cessation of provision of personal information to third parties at the request of the individual
      • The method of accepting the request of the person in question
  2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the party to which the information is provided shall not fall under the category of a third party.
    • When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use
    • When personal information is provided as a result of the succession of business due to a merger or other reasons
    • When personal information is to be used jointly with a specific person, and the Company notifies the person or makes readily accessible to the person in advance to that effect, the items of personal information to be jointly used, the scope of joint use, the purpose of use by the person, and the name of the person responsible for the management of the personal information. or put them in a condition where they are readily accessible to the individual concerned.

Article 6 (Disclosure of Personal Information)

  1. When we receive a request for disclosure of personal information from the person concerned, we will disclose such information to the person without delay. However, if disclosure would result in any of the following cases, the Company may decide not to disclose all or part of the information, and if the Company decides not to disclose the personal information, it will notify the person to that effect without delay. A fee of 1,000 yen will be charged for each case of disclosure of personal information.
    • When there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party
    • If there is a risk of significant hindrance to the proper conduct of our business
    • If it violates any other laws or regulations.
  2. Notwithstanding the preceding paragraph, in principle, the Company will not disclose non-personal information, such as historical information and characteristic information.

Article 7 (Correction and Deletion of Personal Information)

  1. If the User’s personal information held by the Company is incorrect, the User may request the Company to correct, add, or delete (hereinafter referred to as “correct, etc.”) his/her personal information in accordance with the procedures prescribed by the Company.
  2. If we deem it necessary to respond to a user’s request as described in the preceding paragraph, we will make corrections, etc. to the relevant personal information without delay.
  3. In the event that the Company makes corrections, etc. based on the preceding paragraph, or decides not to make such corrections, etc., the Company shall notify the User of such decision without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

  1. In the event of a request for suspension of use or deletion of personal information (hereinafter referred to as “Suspension of Use, etc.”) on the grounds that such information is handled beyond the scope of the purpose of use or that such information was obtained by wrongful means, the Company will conduct the necessary investigation without delay.
  2. If, based on the results of the investigation described in the preceding paragraph, we determine that it is necessary to comply with the request, we will suspend the use of the relevant personal information without delay.
  3. In the event of suspension of use, etc. based on the preceding paragraph, or in the event that the Company decides not to suspend use, etc., the Company will notify the user of this without delay.
  4. Notwithstanding the preceding two paragraphs, in cases where the suspension of use involves substantial costs or where it is otherwise difficult to suspend the use of personal information and alternative measures can be taken to protect the rights and interests of the user, these alternative measures shall be taken.

Article 9 (Changes to Privacy Policy)

  1. The contents of this Privacy Policy may be changed without notice to the User, except as otherwise provided by law or otherwise in this Policy.
  2. Unless otherwise specified by the Company, the modified Privacy Policy shall become effective when posted on the Website.

Article 10 (Contact for Inquiries)

If you have any questions regarding this policy, please contact us at the following address.