Terms of Service

The terms and conditions of service of Helpme center
Last update: Oct 21, 2022

These terms and conditions of service (hereinafter referred to as the “Terms of Service”) govern the terms and conditions of use of the services (hereinafter referred to as the “Service”) provided by Helpme center (hereinafter referred to as the “Company”) on this website. Registered users are requested to use the service in accordance with the Terms of Service.

Article 1 (Application)

  1. These Terms of Service shall apply to all relationships related to the use of the Service between the User and the Company.
  2. In addition to the Terms of Service, the Company may establish various rules and regulations regarding the use of the Service (hereinafter referred to as “Individual Regulations”). These individual regulations may be referred to as “individual regulations” or “individual rules”. Regardless of the name by which these Individual Regulations are called, they shall constitute a part of this Terms of Service.
  3. In the event that any provision of these Terms and Conditions conflicts with any of the Individual Regulations set forth in the preceding Article, the provisions of the Individual Regulations shall take precedence unless otherwise specified in the Individual Regulations.

Article 2 (Registration for Use)

  1. Registration for use of the Service shall be completed when a prospective registrant agrees to the Terms of Service and applies for registration for use of the Service in a manner determined by the Company, and when the Company approves the application.
  2. If the Company determines that the applicant has any of the following reasons, the Company may not approve the application for registration and shall not be obligated to disclose the reasons for such denial.
    • The applicant has provided false information when applying for registration.
    • If the application is from a person who has violated these Terms of Service
    • In any other cases where the Company deems the registration of use to be inappropriate.

Article 3 (User Account)

  1. The Service uses the email address and password of a Google account to create a user account and to manage access to the Service.
  2. The User shall properly manage his/her account for the Service at his/her own responsibility.
  3. Under no circumstances may the User transfer or lend his/her account for the Service to a third party, or share it with a third party.
  4. When an account is logged in with account information that matches the registered information, we will consider the account to be used by the registered user himself/herself.
  5. The Company shall not be liable for any damage caused by the use of an account for this service by a third party, except in the case of willful misconduct or gross negligence on the part of the Company.

Article 4 (Usage Fees and Payment Methods)

  1. As compensation for the paid portion of the Service, the User shall pay the usage fee separately determined by the Company and displayed on the Website, by the method designated by the Company.
  2. In the event the User delays payment of the usage fee, the User shall pay a late fee at the rate of 14.6% per annum.

Article 5 (Prohibited Matters)

In using the Service, the User shall not engage in any of the following acts

  1. Acts that violate laws and regulations or public order and morals
  2. Actions related to criminal acts
  3. Acts that infringe on copyrights, trademarks, or other intellectual property rights contained in the Service, including the contents of the Service
  4. Acts that destroy or interfere with the functioning of servers or networks of the Company, other users, or other third parties.
  5. Commercial use of information obtained from the Service.
  6. Acts that may interfere with the operation of our services.
  7. Any act to gain or attempt to gain unauthorized access.
  8. Act to collect or accumulate personal information, etc. concerning other users.
  9. Acts of using the Service for any unauthorized purpose.
  10. Actions that cause disadvantage, damage, or discomfort to other users of this service or other third parties.
  11. Impersonation of another user.
  12. Advertising, publicity, solicitation, or sales activities on the Service that are not authorized by the Company.
  13. Actions for the purpose of meeting people of the opposite sex whom you have not met.
  14. Direct or indirect provision of benefits to antisocial forces in relation to our services.
  15. Other acts that the Company deems inappropriate.

Article 6 (Suspension of Provision of the Service, etc.)

  1. In the event that the Company deems any of the following to exist, the Company may suspend or discontinue provision of all or part of the Service without prior notice to the user.
    • When performing maintenance inspections or updating of computer systems related to the Service
    • When the provision of the Service becomes difficult due to force majeure such as earthquake, lightning, fire, power outage, or natural disasters
    • When computers or communication lines, etc. are shut down due to an accident; or
    • In any other cases in which the Company deems it difficult to provide the Service.
  2. The Company shall not be liable for any disadvantage or damage incurred by the User or any third party due to the suspension or interruption of the provision of the Service.

Article 7 (Restriction of Use and Cancellation of Registration)

  1. We reserve the right to restrict your use of all or part of the Service or terminate your registration as a user without prior notice in any of the following cases
    • The user has violated any of the provisions of these Terms of Use
    • If any false information is found in the registration
    • In the event of default in payment of fees and other obligations
    • If you do not respond to our communications for a certain period of time
    • When there has been no use of the Service for a certain period of time since the last use of the Service
    • In any other cases in which the Company deems the use of the Service to be inappropriate.
  2. The Company shall not be liable for any damages incurred by the user as a result of actions taken by the Company in accordance with this Article.

Article 8 (Withdrawal from Membership)

User may withdraw from the Service through the withdrawal procedure determined by the Company.

Article 9 (Disclaimer of Warranty and Disclaimer of Liability)

  1. We make no warranty, express or implied, that the Service is free of defects (including, but not limited to, defects in safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, etc., errors or bugs, and infringement of rights).
  2. In no event shall we be liable for any damages incurred by you arising out of or in connection with the Service, except in the case of intentional or grossly negligent acts on our part. However, this disclaimer shall not apply in the event that the contract between SBM and a user regarding the Service (including this Agreement) constitutes a consumer contract as defined in the Consumer Contract Act.
  3. Even in the case of the proviso of the preceding paragraph, in the event of default or tort due to the Company’s negligence (excluding gross negligence), the Company shall not be liable for any damages arising from such default or tort. In addition, compensation for damages incurred by a user due to default or tort caused by the negligence (excluding gross negligence) of the Company shall be limited to the amount of the usage fees received from the user for the month in which the relevant damages occurred.
  4. We shall not be liable for any transaction, communication, or dispute between a user and another user or a third party in connection with the Service.

Article 10 (Change of Service Contents, etc.)

The Company may change, add, or discontinue the Service with prior notice to the User, and the User agrees to such changes, additions, or discontinuation.

Article 11 (Modification of Terms of Use)

  1. The Company may change the Terms of Use without requiring the User’s individual consent in the following cases.
    • When the modification of the Terms of Use is in the general interest of the User; or
    • When the modification of these Terms of Use is not contrary to the purpose of the Service Usage Agreement, and is reasonable in light of the necessity of the modification, the reasonableness of the modified contents, and other circumstances pertaining to the modification.
  2. When modifying the Terms of Use in accordance with the preceding paragraph, the Company shall notify the User in advance of the modification of the Terms of Use, the contents of the modified Terms of Use, and the effective date of the modification.

Article 12 (Handling of Personal Information)

The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company’s “Privacy Policy.

Article 13 (Notification or Communication)

Notification or communication between a user and the Company shall be made in a manner determined by the Company. Unless a user notifies us of a change in his/her contact information in accordance with a method determined separately by us, we will assume that the currently registered contact information is valid and send notices or communications to such contact information, which will be deemed to have reached the user at the time they are sent.

Article 14 (Prohibition of Assignment of Rights and Obligations)

The User may not assign his/her position under the Service Agreement or rights or obligations under the Service Agreement to a third party or offer them as collateral without prior written consent of the Company.

Article 15 (Governing Law and Jurisdiction)

  1. The Terms of Useuse shall be governed by and construed in accordance with the laws of Japan.
  2. In the event of any dispute arising in connection with the Service, the court having jurisdiction over the location of the Company shall have exclusive jurisdiction.