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Screenshot images are not loaded on the review canvas

If You Are In Trouble

Last updated: Dec 03, 2024

Please read the confirmation and screenshot in accordance with the following Procedure.

Preparation in advance

1. Enable Live Review Mode

The use of Chrome or Chromium -based browser (recommended)
Estable Revool's Chrome extension
Aable the extension function
Aable Live Review Mode

2. Capturing the screenshot

(+) Click the icon and activate the capture mode. (if you can't find an icon, click the header plus icon)

Windows users can also activate the OS standard screenshot tool with "Ctrl + Windows + S Key"

Mac user can also activate the OS standard screenshot tool with "Ctrl + Shift + Cmd + 4 key * "

* With regular screenshot (Shift + Cmd + 4) , the image is not copied to the clipboard and cannot be loaded into the canvas.

3. Review of screenshots on the canvas

The screenshots are automatically loaded when the screenshot image is given after clicking + button.

Permit access to the clipboard

Please allow access to the clipboard according to the situation.

When the "confirmation dialog" opens, when the permission is opened

When you start the review canvas with the screenshot image acquired, you will get a dialog saying "XXXXX.com is accessing to the clipboard".

Select "OK" here.

* The XXXXX.com part displays the domain of the page where the screenshot is photographed.

I have already blocked the permission in the "Confirm Dialog"

In the case of Chrome, if you block it once in the dialog, the following icons will appear on the right end of the browser URL column. Click the icon to display the following screen.

Select "Always permit access to xxxxx.com clipboard" and click Finish.

A permit dialog or icon is not displayed, and screenshots cannot be read

Open Chrome, enter the following path in the URL column, and open the "Clipboard" settings.

Clipboard setting screen path
Chrome: // Settings/Content/Clipboard

On this setting screen, select "The site can request access to text and images in the clipboard".

On top of that, take a screenshot, launch the Live Review Mode of the extension again, and launch the canvas.

The screenshot is not loaded even after permission granted

Click the button on the header and end the Live Review Mode. After that, reload the page to be reviewed and start the Live Review Mode again.

This operation allows access to the clipboard on the review canvas, and the screenshot image will be loaded on the canvas.

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